Reviews

Average score last 12 months 8.8, Total number of reviews 186


Customer reviews:


10
Ron

Calgary AB

November 25, 2023

Recommendation: Yes

Quality product with lots of options

The Gassprings I ordered are a replacement part for an Italian glass drill. It is the exact part and the same German manufacturer. We didn't have to wait a long time from Italy and a high price because they are made in USA. Received my order in 5 days shipped to Canada. The gas shocks come in many sizes, strengths and many types of attachments. Great product great price.


8
Mark

Delta

November 22, 2023

Recommendation: Yes

Good product.

OK


10
Douglas

Saint John

November 15, 2023

Recommendation: Yes

Product shipped as described and quickly.

Product was very easy to order on line and when the order was placed, the communication was excellent and the shipping details given were easy to track. We have recommended the company to others we know who may need to order products in the future.


10
Louis

Red Deer

October 29, 2023

Recommendation: Yes

great right from the design staage

Sent them the specifications and they sent back the design exactly what i needed.


10
Josef

Vancouver

October 26, 2023

Recommendation: Yes

Exzellent Quality, much better than the Amazon stuff, and Service

Huge selection and easy tool to build my own spring. Shipping to Canada was no problem.


9
Denise

Ottawa

October 20, 2023

Recommendation: Yes

very good information

the online information was very clear and informative. I needed to replace some gas springs. I learned something along the way!


4
Brian

Trenton Ontario

October 16, 2023

Recommendation: Yes

Poor service response cost me money

Product and design tools are great. Have also purchased from Gasspring in the U.S., however my recent transaction in Canada was disappointing. Delays and incorrect guidance by customer service in what thought was a cancelled first attempt to order, resulted in a two identical orders being placed, and an additional $30 charge to ship one back to them in N.C.


10
Gregory W

Canmore. AB

October 15, 2023

Recommendation: Yes

Quick. Fit. Happy

The website shows all dimensions which makes for correct fit first try b


10
Steven Lukinski

Rossburn

September 25, 2023

Recommendation: Yes

Quick shipping and the exact spring I needed.

Easy to use website.


10
Pierre

Barraute

September 19, 2023

Recommendation: Yes

Nice

Really esay


9
jamie

Port Sydney

September 10, 2023

Recommendation: Yes

very convenient calculator

solved problem access hatch operation


8
Fred Regier

ALLANBURG

September 8, 2023

Recommendation: Yes

Web site was good but needs a phone number to call with advanced technical questions.

Company seems good. Website has everything you could imagine for gas springs/shocks. Would be nice if it was easier to find accessories or alternate fastening connections for the ends of the shocks.


10
Jean-Francois

Montréal

September 7, 2023

Recommendation: Yes

Many parts available at an affordable price

Many parts available at an affordable price. Almost all parts are in stock and the website offers good configuration device. Nice service too. I recommend it.


10
melonie caissy

Mississauga

September 7, 2023

Recommendation: Yes

excellent service

Very quick to ship out. Site very easy to use.


2
Jean Bagdoo

CANDIAC, Québec, Canada

September 5, 2023

Recommendation: No

communication with customer support is difficult and slow

I have a problem with the gas struts which do not hold the cover open. I attempted to have a discussion as to why and how I could adjust my design, but I never got a clear answer except "return them", after weeks of waiting and request for answers. So I did return them, and now, still no answer. I don't even know if I'm getting refunded or will a new pair be sent to me.


10
Mathieu

Drummondville

August 29, 2023

Recommendation: Yes

Calculation tool makes it easy ! Then the order is ready to ship. Awsome

Fast shipping good component quality.


10
Will

Toronto

August 28, 2023

Recommendation: Yes

Excellent product

I have use GasSpring twice now for different projects, both times the product arrived exactly as order and within one week (we live in Toronto, Canada - without extra duty charges). The online gas spring piston calculator on their website worked perfectly and was very helpful - the piston that arrived worked exactly as predicted by the calculator.


3
Daniel

guelph

August 28, 2023

Recommendation: No

didnt send all parts ordered and paid for wont answer phone or e mails

what kind of business you running where nobody answers the phone where is customer service phone number and staff? I have been trying to contact you about my incomplete order?? no reply to the message I left no reply to the e mail I left where is the rest of my order??


10
Lionel

Qc Canada

July 26, 2023

Recommendation: Yes

Great product … excellent seller

Delivery fast (USA to Canada (QC), quality product … no problem! A+


8
Patrick

Lévis

July 7, 2023

Recommendation: Yes

good service

shipping was fast


7
Marc-Andre

Montreal

June 28, 2023

Recommendation: Yes

Smooth and pleasant transaction

Fast Shipping to Canada! They have a convenient tool to calculate the required gas spring size for custom diy applications making it even easier I had been seeking for a very small size gas spring 3-4 inch for my own diy project and they had it and fit perfect !!!! Minus a star: The website ssl certificate was giving me an error so I was skeptic but the transaction seems to have been encrypted anyhow over https just that the certificate is not accepted by the browser. Also the price tag is a bit on the hefty side for mini struts.


9
Daniel

st-Eustache

June 26, 2023

Recommendation: Yes

Perfect fit, fast delivery

Perfect fit, fast delivery, A bit expensive but not available any where


1
imran dilmohamud

LAVAL

June 26, 2023

Recommendation: No

no call no response at all

Dear Please be advised that we bought some stuff from gasspring, we have an issue with the cylinder, i have sent email, left messages etc. almost two weeks now, But no response very bad representation. Would somebody call me back at 5148169894 please as it is urgent to fix the problem


10
Glenn

Mississauga, ON

June 26, 2023

Recommendation: Yes

Easy to find and order product on-line

Struts fit and work perfectly


1
Michelle Fulton

Oldcastle

June 20, 2023

Recommendation: No

They do not ship product promised as in stock items

Ref: Order #WS11577CA was placed on June 5, 2023 Parts ordered June 5th and no information has been forthcoming despite attempts to find out what is going on. Parts were quoted as being available from stock and yet, (2)weeks later, crickets.


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