Average score 8.6, total number of reviews 306
Customer reviews:
Fort McMurray
May 8, 2026
Recommendation: Yes
Great customer service and fast delivery.
Toronto
April 13, 2026
Recommendation: Yes
Hood experience. I’m glad the spring worked as described. Quick shipment.
Scarborough, Ontario
April 13, 2026
Recommendation: Yes
Great website to find replacement gas shocks/springs.
Abbotsford
April 6, 2026
Recommendation: Yes
Excellent product, layout and knowledgable staff
Osoyoos
March 27, 2026
Recommendation: Yes
I am a repeat customer. Both times have been great. The on line calculator and support when needed was great. The products worked very well. Thank you
Edmonton
March 26, 2026
Recommendation: Yes
Shock sizing chart was easy to use and replicate exact fit Questioned about eta and received detailed tracking info right away
Prince Albert
March 19, 2026
Recommendation: No
Finding the right sized shocks was easy and great. The receiving the shocks wasn’t great thought they would have gave tracking number when I placed order but had to contact customer service to get it. Then when it showed up when I wasn’t there, there was only one of two shocks in package. Gas spring customer service wasn’t great, couldn’t talk to a person on phone and got a short email not addressing fully what I was concerned about. I just expected more from a company who specialized in selling shocks and shipping them all over to maybe re-enforce the box to avoid this issue.
Winnipeg
March 19, 2026
Recommendation: No
I have sent 3 emails trying to tell you that you sent me the wrong product starting march 12. I am waiting for a response so we can resolve this situation
💬 Gasspring.ca March 25, 2026:
Hi Jim,
Thanks for sharing. Our sincere apologies for the mishap that you encountered with your online order. I do believe via our phone conversation that everything has been taken care of.We truly hope that this doesn't hinder you from purchasing with us again.
Gas Spring Customer Service
www.gasspring.ca
Zephyr
March 3, 2026
Recommendation: Yes
We used the webpage to find the correct strut. It worker out perfectly
💬 Gasspring.ca March 16, 2026:
Hi James,
We truly appreciate your business.-Online Gas Spring Web Shop Customer Service
www.gasspring.ca
www.gasspringsshop.com
Quebec
February 28, 2026
Recommendation: Yes
Bon produit
💬 Gasspring.ca March 16, 2026:
Hi Samuel,
Thanks for sharing!-Online Gas Spring Web Shop Customer Service
www.gasspring.ca
www.gasspringsshop.com
Fredericton
February 9, 2026
Recommendation: Yes
Great the online drawing tool was very helpful, delivery was good!
💬 Gasspring.ca February 20, 2026:
Hi Martin,
Thanks for sharing with you. Shop with us again, soon.-Online Gas Spring Web Shop Customer Service
www.gasspring.ca
www.gasspringsshop.com
Edmonton
December 29, 2025
Recommendation: Yes
Easy to use app, the purchase process is quick and easy, received in great time (even just before Christmas). Works exactly as it was designed!!!
💬 Gasspring.ca December 30, 2025:
Hi Cameron,
Thanks for sharing. Keep in mind, should you need assistance outside of the calculator, we do have a team of Application Engineers that are able to assist you.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
NORTH YORK
December 14, 2025
Recommendation: Yes
Good quality product Very good customer service and reliable company
💬 Gasspring.ca December 30, 2025:
Frank,
Thanks for sharing your valuable feedback with us. We hope you visit to shop with us again, soon.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Toronto
December 7, 2025
Recommendation: Yes
Great communication and excellent help chosing the correct product for the application
💬 Gasspring.ca December 30, 2025:
Thanks Brad,
We truly appreciate your business.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Vaughan
December 4, 2025
Recommendation: No
I have been keep email and contacting but response and the person behind the desk does not what to do.
💬 Gasspring.ca December 30, 2025:
Hi Chetan,
Our apologies for the website isn't maintain on a daily basis. We are currently working on this. In viewing our file, it does show that we have provided you with the form to process your return. Should you have any additional questions, please let me know. Again, our apologies.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Ottawa
December 2, 2025
Recommendation: Yes
It's deceiving because they have a dot ca web address, but everything is in US dollars. Canadians will also have to pay duty to bring it across the border. The good thing is that they have an excellent calculator online for figuring out which gas springs you need as per your application. There was no way to track the order. I contacted them twice as to the shipping status, but they didn't reply in a timely manner. They finally replied after I had received the order. This was frustrating!
💬 Gasspring.ca December 30, 2025:
Hi Wayne,
We are currently working with our carrier with regards to getting the tracking number to automatically post and send the customer an email notification. It has been a difficult task but hopefully we will be able to get this working for our valuable customers.
Due to the tariff situation is why the customer must pay for the receipt of the order.We hope that you will remain a loyal customer and shop with us again soon.
-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Lakefield ON
November 7, 2025
Recommendation: Yes
Excellent
💬 Gasspring.ca November 12, 2025:
Hi Ryan,
Thanks for sharing your shopping experience with us. We truly are grateful for your business.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
CHIBOUGAMAU
November 3, 2025
Recommendation: Yes
delievery fast and goos price to
💬 Gasspring.ca November 4, 2025:
Hi,
Thanks for sharing your shopping experience with us. We are truly grateful for your business.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
St. Claude, mb
October 30, 2025
Recommendation: Yes
I had to email customer service to get updates on my order. The item was listed as available on the website, once i had ordered I was notified it was backordered for a number of weeks. After that the only communication i recieved about the order was when I initiated contact. Updates on order filling, tracking and delivery should be automatic and they were not.
💬 Gasspring.ca October 30, 2025:
Hi Darren,
Our sincere apologies for we generally don't encounter unforeseen shortages that happened with your order. We are looking into ways that we can have better communication with our customers should this happen again. We hope that this will not eliminate us from being of service with you again, in the future.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Winnipeg
October 4, 2025
Recommendation: Yes
I have yet to receive my unit as it is tied up at customs. If you could email me the shipping documents they may come in handy to get thr parcel released.
💬 Gasspring.ca October 24, 2025:
Hi Jim,
Our apologies but unfortunately, once the order has been shipped unless we are notified by Customs that there is an issue, we are unable. In tracking your order, it does show that it was delivered. Again, our apologies.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Kingston
October 2, 2025
Recommendation: Yes
Great
💬 Gasspring.ca October 24, 2025:
Hi David,
Thanks for allowing us to be of service to you. We hope you will shop with us again, soon.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Rossland
September 30, 2025
Recommendation: Yes
I used the door swing program and calculator - we have all the weights and sizes computed from our F360 and shop floor scale... however the gas springs @ 140N as calculated did not hold the door up so I have re-ordered in 180N. We will be able to find an application for the wrong smaller gas springs in the future but purchasing twice was a let down. That being said, the online calculator is a great tool and kept this review at 3 stars.
💬 Gasspring.ca October 24, 2025:
Hi Matt,
I am sending you an email to the address that we have on file for you in order to better assist you.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Sorrento BC
September 24, 2025
Recommendation: No
I ordered a gasspring over a month ago, initially it was in stock then it was out of stock, still waiting. ordered two end attachments about 10 days ago, have heard nothing?
💬 Gasspring.ca October 1, 2025:
Hi Murray,
I have sent you an email to the email address we have on file for both your orders.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Osoyoos BC
September 22, 2025
Recommendation: Yes
I have never worked with struts before and found Gassprings site. After researching about what I needed I filled out the configurator. I took a little time but is worth it to get the right info to ensure the right product. The pop up notes were helpful. The installation instructions with diagram was great. Overall a very god experience. Thank you
💬 Gasspring.ca September 29, 2025:
Hi,
Thanks for sharing your valuable feedback. We truly appreciate your business.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Maple Ridge
September 8, 2025
Recommendation: Yes
As a DIYer, I was looking for a solution to make my awkward crawl space hatch easier to open and close. The online design tool was incredibly helpful — it allowed me to spec out the exact materials and installation location with ease. Communication with the sales team was quick and efficient, making the whole process smooth from start to finish. Installation was straightforward. The springs and brackets were simple to install, and now the hatch opens and closes effortlessly. I’m very happy with the results and highly recommend this product to anyone looking to improve their crawl space access.
💬 Gasspring.ca September 9, 2025:
Hi,
The Online Gas Spring Web Shop is exactly as you indicate you are; a DIY. We hope that everyone has the results that you had with being able to search, configure, order, receive and install. We look forward to being of service to you again, soon.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
+
💬 Gasspring.ca March 27, 2026: