Reviews

Average score last 12 months 8.7, Total number of reviews 247


Customer reviews:


2
Murray

Alberta

November 25, 2024

Recommendation: No

You sent struts that were not a match

The struts sent were the wrong replacement for the one that was needed.

💬 Gasspring.ca November 26, 2024:

Hello Alberta,
Our apologies for this mishap. If you will send an email to the email address below, I will most definitely looking into this immediately. Please be sure to include your online order number, as well.

Deborah
Customer Support
www.gasspring.ca
info@gasspring.ca


4
Jesse

Bigfork

November 17, 2024

Recommendation: No

I want to love this company.

I have been using Gasspringshop for over 4 years. The websites calculation tool is extremely useful for finding the right spring. The first handful of springs I purchased were actual STABILUS branded springs. They worked great for several years. In more recent years every spring I've purchased has been a HAHN branded spring. I understand HAHN is now a stabilus company but the quality of spring is noticeably lower. The few sets of HAHN springs I've used have failed after 7 months of normal use while the STABILUS springs still perform great after 3+ years. I have made over 20 phone calls to the company in attempt to speak with someone about the quality difference and the availability of the originally used STABILUS springs. I have left multiple voicemails and been transferred to the sales department over 10 times and still haven't been able to speak with someone about the issue. I use a lot gas springs but have been forced to search elsewhere due to lack of response on this issue.

💬 Gasspring.ca November 18, 2024:

Hi Jesse,
This is disheartening to hear. The online Gas Spring Shop aims to please at all times. Can you please send an email to the email address below and I will be sure to put you in contact with our Application Engineer Team who can assist you with your questions.

Deborah
Customer Support
www.gasspring.ca
info@gasspring.ca


10
Christian

Nicolet

November 13, 2024

Recommendation: Yes

I am a millwright in a thermoplastic cabinet door manufacturing plant.

Easy to understand website, good size selection and fast delivery.

💬 Gasspring.ca November 13, 2024:

Hi Nicolet,
Thanks for sharing your experience with us for your recent purchase via the online web-shop. It is one that I most definitely will be sharing with our team, since the relocation/changeover that went into effect on 10.1.2024, as one of our 'power-boosters'.

We hope that each and every purchase you do via the online web-shop, be as positive as this one was.

Deborah
Customer Support
www.gasspring.ca


3
wayne

DIEPPE

November 8, 2024

Recommendation: No

SHORT ITEMS IN THE PACKAGE PACKING SLIP QUANTITIES DID NOT MATCH THE ITEM IN THE BOX

STILL WAITING FOR MISSING PARTS FROM MY ORIGINAL ORDER RECEIVED THE MISSING ITEM 2 WEEKS AFTER SEND THEM A MESSAGED

💬 Gasspring.ca November 22, 2024:

Hi,
As always, we aim to fulfill all orders to include all products that were purchased. We do apologize that this didn't happen with your order. Please send me an email with your complete online order number and I will be focused on finding out what happen to include a very quick resolution for you.

I will forward to your email.

-Deborah
Customer Support
info@gasspring.ca
www.gasspring.ca


2
James

Winnipeg

November 7, 2024

Recommendation: No

Absolutely no accountability

For my first order I waited 4 months for delivery, even though it showed in stock on the website. I placed an additional order on Sept 5th of this year, and I still do not have the product. I do not know how you even stay in business. James Reimer

💬 Gasspring.ca November 8, 2024:

Hi James,
My sincere apologies for the delay you have encountered with receiving your orders. If you will provide me with an email to include your online order number, I will be more than happy to assist you with finding out what the issue is.

I look forward to receiving your email.

-Deborah
Customer Support
info@gasspring.ca
www.gasspring.ca


8
Michele

Calgary

October 28, 2024

Recommendation: Yes

Easy to use website

Overall as a first time customer, I was pleased. The website was easy for ordering. My only complaint is no contact number to verbally reach who I was dealing with when he had an issue with the shipment. Sometimes its just easier to speak with a person.

💬 Gasspring.ca October 29, 2024:

Hi Michele,
Thanks for sharing your 1st online web-shop order experience with us. We're happy that the process was troublesome.
The online web-shop recently relocated from Gastonia, North Carolina to Farmington Hills, Michigan. During this transitional period, the phone number is hidden from the site while all parties involved are vigorously working to resolve the issues they have encountered with the relocation. We are in high hopes of it being noticeable with the next few business days.

Thanks again,
Deborah
Customer Support
www.gasspring.ca


4
Alan Reed

Lloydminster

October 15, 2024

Recommendation: No

faulty seal

When i received the spring and installed it the oil leaked out. I contacted them and they said a replacement would be sent. That was about 8 weeks ago and still no replacement

💬 Gasspring.ca October 23, 2024:

Hi Alan,
That's very troublesome that no one has been in communication with you regarding the issue that you are having; my apologies. If you will please send me your complete online order number, I will more than delighted to look into this further for you. Send to: info@gasspring.ca.

I look forward to better assisting you once I have received your email.

Thanks,
Deborah
Customer Support
www.gasspring.ca


1
Eric

Verdun

October 8, 2024

Recommendation: No

They changed the model… so don’t fit

Not too impress Same part same number but the fitting around the is different so does not fit, so I have to work the metal extremities to Make it fit, doesn’t look professional… All this for 2mm !! It’s taking me at lease 2 hours extra work to make all 8 gaspring fit

💬 Gasspring.ca October 10, 2024:

Hi Eric,

I'm very sorry that you are having an issue with the gas springs that you purchased.  I would love to be able to better assist you.  Can you send me an email to info@gasspring.ca with the date of your purchase and the online order number.  Once received, I can put you in touch with our Application Engineering Team, so that they can assist with helping so that you are not having these difficulties.

I look forward to your email.

--
Best regards,
-Deborah
Customer Service

www.gasspring.ca


10
Joe

Claresholm

October 4, 2024

Recommendation: Yes

Super

Great experience from start to finish

💬 Gasspring.ca October 7, 2024:

Hi Joe,
Thanks for your awesome feedback. We are delighted with your experience was one that will lead you back to our website!!

Thanks again,
-Deborah
Customer Support
www.gassprings.ca


10
Tom

Vancouver, BC

September 17, 2024

Recommendation: Yes

Easy process for first time buyer

I have never purchased a strut before so having a sophisticated configurator was really helpful to understand how it was going to react and to figure out what exact strut I needed. Shipping time was adequate and install was a breeze. Thanks


7
Wade

Calgary

September 3, 2024

Recommendation: Yes

Responsive

We had an issue with the Gaspring size not working for our application. After contacting Gasspring, we were issued a return authorization and received our credit, shortly thereafter. Thank you.


10
Alexandre Rhéaume-Castillo

Québec

September 3, 2024

Recommendation: Yes

Thank you

Everything was like ordered


10
Charles

Québec

August 23, 2024

Recommendation: Yes

exactly what I meed

Fast delivery. The parts I received fit perfectly.


10
Ted

Barrie

August 21, 2024

Recommendation: Yes

Very well designed website

Great detailed information to assist in choosing the exact spring for your specific needs


10
Andy Leroux

Sudbury, Ontario, Canada.

August 19, 2024

Recommendation: Yes

Easy ordering and fast delivery

Website was very easy to use and navigate. Prompt reply and service. Fast delivery.


10
Mike

Mississauga

August 15, 2024

Recommendation: Yes

Excellent Service , Great Product

Great Variety of products!!


10
Benoit

Montreal

August 9, 2024

Recommendation: Yes

Works great, calculator is helpful

The calculator got me right in the ballpark. The 120lb trapdoor to my basement now opens at a slight pull and can be left to close on its own softly. Much better than the rope and pulleys that preceded!


10
Louis

Boucherville

August 9, 2024

Recommendation: Yes

Fast delivery and good product

Good product and fast delivery. Not surprised on duty for Canada


10
Germain

L'ancienne-Lorette

August 4, 2024

Recommendation: Yes

Fit as expected

Just replace the old 839531-0075N with this one. Now my Sportrack cargo box stop falling on me when it is open.


10
Jacques

St-Isidore

July 28, 2024

Recommendation: Yes

Good product

Fast delivery


10
Paul

Dalkeith

July 23, 2024

Recommendation: Yes

Was looking for the right gas spring right now and found it here.

Had a 83 lb floor hatch that needed a gas spring assist so anyone can open or close it safely. There are lots of gas springs for sale on line but there is absolutely no mention of attachments points or hardware. Gasspring.ca has an excellent calculator to help you find the correct spring and tells you exactly where your mounting point locations should be. If I ever need another gas spring Gasspring.ca will be my only go to choice. Well worth the money and time savings.


1
Wade

Foothills

July 22, 2024

Recommendation: No

FailureTo respond to issue

When we received our order from Gaspring we could see the gas shocks were incorrect. We sent an email to Gasspring to let them know. We sent two emails and made four phone calls, asking for a return authorization. We only received one response saying he had been on holidays. Two weeks later we are still waiting for their response or return authorization.


10
Jeff

Red deer

July 22, 2024

Recommendation: Yes

Fantastic product, fantastic website and support

Would definitely buy here again! Everything is exactly as advertised. I received the product in an acceptable time frame. Use the website to help determine where to install and it was perfect.


9
OSCAR

Toronto

July 22, 2024

Recommendation: Yes

Great overall

Great variety of product to a reasonable price met the delivery times


10
Russ

Vancouver BC

July 18, 2024

Recommendation: Yes

excellent service and product

I ordered my items on line and they arrived in short order and were perfect for my job.


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