Average score 8.7, total number of reviews 275
Customer reviews:
Toronto
July 2, 2025
Recommendation: Yes
Great product and easy to find right product on their web page.
Trois-Rivieres
June 25, 2025
Recommendation: Yes
It's easy to use application and find the right product for my project. Deborah is the best for support client. Thank's for all!
ST CALIXTE
June 16, 2025
Recommendation: No
On June 9 I sent a detailed request for a seemingly damaged gas spring I had received earlier. I received an answer on June 10, which said I would be soon contacted by the technical dept. Today, we are June 16 and I got no contact whatsoever. It's way too long in my mind.
💬 Gasspring.ca June 30, 2025:
Good morning Jacques,
This most definitely isn't a good review on our behalf. I was able to locate your order along with the email, whereas, I informed you that someone would be reaching out to you in our database. I have personally designated an Application Engineer to contact you. We most definitely want to be able to turn this into a positive review.Thanks for your patience.
-Deborah
www.gasspring.ca
www.gasspringsshop.com
Kelowna
June 16, 2025
Recommendation: Yes
Website easy to navigate, order process was fine and we received the product quickly
💬 Gasspring.ca June 30, 2025:
Hi Mike,
For sharing your rewarding experience with the online Gas Spring Web-Shop. It is delightful for us to see that we were able to assist you. We hope that this will be one of many visits and purchases to the site.-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com
Toronto
June 5, 2025
Recommendation: Yes
Very helpful when I had problems!
💬 Gasspring.ca June 11, 2025:
Hi Timothy,
It is pleasing to hear that we were able to assist you. Keep in mind, that our Application Engineer Team are always available.Visit with us again, soon.
-Deborah
www.gasspring.ca
www.gasspringsshop.com
Vancouver, BC
May 30, 2025
Recommendation: Yes
The calculator worked well to get the right strut and I received the product in 6 days, at a fair price. You can't ask for any better.
💬 Gasspring.ca June 11, 2025:
Sean,
Thanks for sharing your valuable shopping experience with us. We are delighted to hear your feedback. We hope that you share your experience with others.-Deborah
www.gasspring.ca
www.gasspringsshop.com
Red Deer
May 28, 2025
Recommendation: Yes
Fast shipping and worked as needed.
💬 Gasspring.ca June 11, 2025:
Hi Jerry,
Thanks for sharing your shopping experience with us. We are delighted that you were able to make your purchase and pleased with it.We hope you visit us again, soon.
-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com
halifax
May 28, 2025
Recommendation: Yes
All good
💬 Gasspring.ca June 11, 2025:
Hi Peter,
Thanks for shopping with us!! Please continue to do so. Should you have any questions, please let us know.-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com
Rimouski
May 25, 2025
Recommendation: Yes
The gas springs arrived early and neatly packaged. Not installed yet, but preliminary testing sounds perfect.
💬 Gasspring.ca June 11, 2025:
Hi Bernard,
Thanks for sharing. We appreciate you shopping with us.-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com
Toronto
May 1, 2025
Recommendation: Yes
When the gas springs on my 20-year-old boat failed, there was no direct replacement available. Ian worked with me over a period of months to fine-tune my replacement needs, helping me despite inadequate data about the old springs Yesterday I installed my new springs and they worked like a charm. Thanks, Ian!
💬 Gasspring.ca May 7, 2025:
Thanks Timothy,
For sharing your rewarding experience with the online Gas Spring Web-Shop along with one of our Application Engineers. It is delightful for us to see that we were able to assist you both indirectly as well as directly.Visit with us again, soon.
-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com
Crofton BC
April 14, 2025
Recommendation: Yes
After a few struggles with the spring design program I contacted customer support. They were very helpful in finding an alternate spring to the one that was out of stock. Very pleased with the follow up service. Cheers,
💬 Gasspring.ca April 15, 2025:
Hi Mike,
We appreciate you sharing your online shopping experience with us. We are delighted that we were able to help you to complete out your project. We hope that you will continue to shop with us.-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com
Ponoka, Alberta Canada
April 12, 2025
Recommendation: No
Ordered two gas springs I was sure that I ordered the correct one the conformation email was what I received one size too small. No help from customer service and still haven’t heard on how to return and order the proper springs. Also asked for help to make sure that I ordered Gas Spring the correct springs and I have still not heard from anyone.
💬 Gasspring.ca April 14, 2025:
Hi Denis,
I forwarded both your email and our Review to our Application Team. They will be reaching out to you to better assist you with what you need. This will determine if a refund or exchange is needed for what you have already purchased.We want to assure you that although this can sometimes take longer but someone most definitely will be contacting you.
Thanks in advance for your patience.
-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com
Toronto
April 1, 2025
Recommendation: Yes
Unfortunately every time I order gas struts from the cokpany, I experience friction points. This time it was the website that was down and I did not receive the tracking information to estimate the time of the arrival. Moreover, I received one of the gas struts as used one, since it had chips on it. It works though. However, if I’m paying the premium price I expect new item.
💬 Gasspring.ca April 2, 2025:
Hi Elvin,
Thanks for sharing. I am able to locate your online order via your email address. I will be sending you a personal email to better assist you.-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com
Head of St. Margarets Bay,
March 30, 2025
Recommendation: Yes
Prompt delivery
💬 Gasspring.ca March 31, 2025:
Hi Hans,
Thanks for visiting the online Gas Spring Web Shop and making a purchase. We hope that each of our customers are able to receive their order in a timely manner.We hope you will visit with us again, soon.
-Deborah
Customer Support
www.gasspringsshop.com
www.gasspring.ca
Houston bc
March 14, 2025
Recommendation: Yes
Shocks fit as described. Used for chamber vacuum sealer lid.
💬 Gasspring.ca March 17, 2025:
Hi Rob,
What a great way to start off the week by reading your Review. It is always satisfying to be able to learn that the online Gas Spring Web-Shop was able to assist in making a purchase that the customer approves of. We hope that you will continue to shop with us.-Deborah
www.gasspringsshop.com
www.gasspring.ca
VICTORIA
March 11, 2025
Recommendation: Yes
Hi, I received my order but did not meet the load capacity. Is it possible I will return it and replace a bigger one? What's the procedure? Thanks!
💬 Gasspring.ca March 12, 2025:
Hi Charlemagne,
I was able to locate your online order via your email address. I have sent you an email to include one of our Application Engineers who will be able to assist you with what you needed. Please be on the lookout for the email. Let me know if you need anything further.-Deborah
www.gasspringsshop.com
www.gasspring.ca
Montreal
March 10, 2025
Recommendation: Yes
We did few order with Gasspring.ca and we are well sastified.
💬 Gasspring.ca March 12, 2025:
Hi Robin,
We are delighted that you are able to find what you were looking for via the online Gas Spring Web-shop. As well as being satisfied with your purchase. We hope that you will continue to shop with us.-Deborah
www.gasspringsshop.com
www.gasspring.ca
Stoney Creek, ON Canada
March 6, 2025
Recommendation: Yes
Prompt delivery and it works as expected 100% with my gym machine as replacement to the original air shock.
💬 Gasspring.ca March 12, 2025:
Hi Ireneusz,
Thanks for allowing the online Gas Spring Web-shop to be of service to you. We truly appreciate your business and look forward to being of service to you in the future.-Deborah
www.gasspringsshop.com
www.gasspring.ca
Toronto
February 15, 2025
Recommendation: Yes
Excellent help finding exactly what I needed
💬 Gasspring.ca February 16, 2025:
HI Usic,
We are pleased that you were able to find what you needed on the online Gas Spring Web Shop. Thanks for letting us know. It brings us pleasure in knowing that we have achieved our goal with another satisfied customer.Shop with us again, soon.
-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com
Vancouver
February 11, 2025
Recommendation: Yes
…
💬 Gasspring.ca February 12, 2025:
Hi Kirk,
The online Gas Spring Web Shop wants to thank you for your business. We find delight when our customers are able to maneuver through our websites in search of what they need. We hope that you will continue to consider us for all future purchases.-Deborah
Customer Support
www.gasspringsshop.com
www.gasspring.ca
Crofton BC
February 2, 2025
Recommendation: No
Hi, As a whole your company was good to deal with up to the point that I needed to order an alternate to the suggested one as it was not in stock. I asked for advice on a different length alternate and was referred back to the filter which is difficult to understand. It would also be nice if you proclaimed the fact that you're an American company instead of running under the the Canadian flag for your website as it appears less than honorable to slam tariffs on us and then hide behind our flag to promote your company.
💬 Gasspring.ca February 3, 2025:
Hi Mike, Our apologies if you didn't receive the needed help at the time of your purchase. We do have Application Engineers that are willing to assist. If you still need help, please let me know and I will have someone reach out to you.
On the website, it does say 'German-engineered, made in the USA. It reflects the Canadian Flag because it's a Canadian website. It also provides our US mailing address. We are not attempting to mislead our consumers.
Please let me know if there is anything we can do to better assist you.
-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com
Toronto
January 24, 2025
Recommendation: Yes
Ordered a single gas spring and received a damaged box that was empty. Contacted the company and they responded immediately, replacing the order. It arrived today. Very happy with their attentiveness.
💬 Gasspring.ca January 27, 2025:
Hi Miles,
What a great way to start off the workweek by receiving your treasurable feedback.How awesome to had been able to directly assist you when you submitted your email. We hope that the little things like this will always place the online Gas Spring Web-shop first and foremost in your mind, when needing to make another purchase.
-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com
Winnipeg
January 24, 2025
Recommendation: Yes
Easy to order arrived in good time error made and i was sent the wrong spring but resolved quickly and without issue
💬 Gasspring.ca January 27, 2025:
Hi David,
Thanks for sharing with us your experience for your purchase through the online Gas Spring Web-Shop. We want for each potential customer to be able to go through the steps of searching for their requested item, making the purchase and receiving their order, be as simple as possible. We hope that you feedback, will increase our chances of obtaining an order for someone who may be hesitant to make a purchase. 🙂-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com
Burnaby
January 20, 2025
Recommendation: Yes
Not a lt to say I ordered and it arrives with no hitches
💬 Gasspring.ca January 21, 2025:
Hi Randy,
Thanks for allowing the online Gas Spring Shop to be of service to you. We are pleased that your experience is one that hopefully, brings you back, repeatedly.-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com
Toronto
January 20, 2025
Recommendation: Yes
My only negative is that your website for choosing springs is designed for the professional user. It's not clear for a non-pro like me what the length in inches is for each spring pictured (they all looked the same to me, so I ended up ordering the wrong one.)
💬 Gasspring.ca January 21, 2025:
Hi Timothy,
Thanks for sharing your outlook of the online Gas Spring Shop. We take every customer's feedback of great value for ways to improve, as we move forward in our growth. I will share this with our Teams. We are delighted that Ian was able to assist you.Make sure to keep us in mind when you need to make another purchase.
-Deborah
Customer Support
www.gasspring.ca
www.gasspringsshop.com
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💬 Gasspring.ca June 30, 2025: