Average score 8.6, total number of reviews 315
Customer reviews:
Sturgeon County
August 12, 2026
Recommendation: Yes
I ordered the wrong one which was my fault, and got it all straightened out once I spoke with somebody on the phone, who knew what they were talking about.
Montreal
July 29, 2026
Recommendation: No
I reached out to the tech dept. on the phone and missed it my 15 min. So I emailed at the suggestion of the person I talked toor he but still have not heard back. Only 2 mornings a week for phone help but the email help is more available. I am an independent contractor and this has delayed things by a day. Hopefully someone will get in touch today.
Blainville
July 6, 2026
Recommendation: Yes
excellent customer support and very competitive prices.
Paradise , NL, Canada
July 2, 2026
Recommendation: Yes
wrong cylinder sent but customer service quickly reacted , hopefully correct on will show soon. thanks
White Rock
June 17, 2026
Recommendation: Yes
Excellent information on web site, easy to select correct product. Would help if buyers could track shipments.
Windsor
June 16, 2026
Recommendation: No
I thought the thread was 3/8 sae not metric. Now I can’t get anyone to help Me replace it with the proper thread or return it
Victoria
June 12, 2026
Recommendation: No
The units did not fit Miele warmer owen even if part number was correct.
Fort Erie
June 10, 2026
Recommendation: Yes
Overall very positive
Toronto
May 13, 2026
Recommendation: Yes
Outstanding client care, resolving a of part we needed to replace that only had partial model details. Product arrived well packaged in perfect condition and works better than the previous units.
Fort McMurray
May 8, 2026
Recommendation: Yes
Great customer service and fast delivery.
Toronto
April 13, 2026
Recommendation: Yes
Hood experience. I’m glad the spring worked as described. Quick shipment.
Scarborough, Ontario
April 13, 2026
Recommendation: Yes
Great website to find replacement gas shocks/springs.
Abbotsford
April 6, 2026
Recommendation: Yes
Excellent product, layout and knowledgable staff
Osoyoos
March 27, 2026
Recommendation: Yes
I am a repeat customer. Both times have been great. The on line calculator and support when needed was great. The products worked very well. Thank you
Edmonton
March 26, 2026
Recommendation: Yes
Shock sizing chart was easy to use and replicate exact fit Questioned about eta and received detailed tracking info right away
Prince Albert
March 19, 2026
Recommendation: No
Finding the right sized shocks was easy and great. The receiving the shocks wasn’t great thought they would have gave tracking number when I placed order but had to contact customer service to get it. Then when it showed up when I wasn’t there, there was only one of two shocks in package. Gas spring customer service wasn’t great, couldn’t talk to a person on phone and got a short email not addressing fully what I was concerned about. I just expected more from a company who specialized in selling shocks and shipping them all over to maybe re-enforce the box to avoid this issue.
Winnipeg
March 19, 2026
Recommendation: No
I have sent 3 emails trying to tell you that you sent me the wrong product starting march 12. I am waiting for a response so we can resolve this situation
💬 Gasspring.ca March 25, 2026:
Hi Jim,
Thanks for sharing. Our sincere apologies for the mishap that you encountered with your online order. I do believe via our phone conversation that everything has been taken care of.We truly hope that this doesn't hinder you from purchasing with us again.
Gas Spring Customer Service
www.gasspring.ca
Zephyr
March 3, 2026
Recommendation: Yes
We used the webpage to find the correct strut. It worker out perfectly
💬 Gasspring.ca March 16, 2026:
Hi James,
We truly appreciate your business.-Online Gas Spring Web Shop Customer Service
www.gasspring.ca
www.gasspringsshop.com
Quebec
February 28, 2026
Recommendation: Yes
Bon produit
💬 Gasspring.ca March 16, 2026:
Hi Samuel,
Thanks for sharing!-Online Gas Spring Web Shop Customer Service
www.gasspring.ca
www.gasspringsshop.com
Fredericton
February 9, 2026
Recommendation: Yes
Great the online drawing tool was very helpful, delivery was good!
💬 Gasspring.ca February 20, 2026:
Hi Martin,
Thanks for sharing with you. Shop with us again, soon.-Online Gas Spring Web Shop Customer Service
www.gasspring.ca
www.gasspringsshop.com
Edmonton
December 29, 2025
Recommendation: Yes
Easy to use app, the purchase process is quick and easy, received in great time (even just before Christmas). Works exactly as it was designed!!!
💬 Gasspring.ca December 30, 2025:
Hi Cameron,
Thanks for sharing. Keep in mind, should you need assistance outside of the calculator, we do have a team of Application Engineers that are able to assist you.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
NORTH YORK
December 14, 2025
Recommendation: Yes
Good quality product Very good customer service and reliable company
💬 Gasspring.ca December 30, 2025:
Frank,
Thanks for sharing your valuable feedback with us. We hope you visit to shop with us again, soon.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Toronto
December 7, 2025
Recommendation: Yes
Great communication and excellent help chosing the correct product for the application
💬 Gasspring.ca December 30, 2025:
Thanks Brad,
We truly appreciate your business.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Vaughan
December 4, 2025
Recommendation: No
I have been keep email and contacting but response and the person behind the desk does not what to do.
💬 Gasspring.ca December 30, 2025:
Hi Chetan,
Our apologies for the website isn't maintain on a daily basis. We are currently working on this. In viewing our file, it does show that we have provided you with the form to process your return. Should you have any additional questions, please let me know. Again, our apologies.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Ottawa
December 2, 2025
Recommendation: Yes
It's deceiving because they have a dot ca web address, but everything is in US dollars. Canadians will also have to pay duty to bring it across the border. The good thing is that they have an excellent calculator online for figuring out which gas springs you need as per your application. There was no way to track the order. I contacted them twice as to the shipping status, but they didn't reply in a timely manner. They finally replied after I had received the order. This was frustrating!
💬 Gasspring.ca December 30, 2025:
Hi Wayne,
We are currently working with our carrier with regards to getting the tracking number to automatically post and send the customer an email notification. It has been a difficult task but hopefully we will be able to get this working for our valuable customers.
Due to the tariff situation is why the customer must pay for the receipt of the order.We hope that you will remain a loyal customer and shop with us again soon.
-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
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💬 Gasspring.ca March 27, 2026: