Average score 8.6, total number of reviews 290
Customer reviews:
Lakefield ON
November 7, 2025
Recommendation: Yes
Excellent
CHIBOUGAMAU
November 3, 2025
Recommendation: Yes
delievery fast and goos price to
St. Claude, mb
October 30, 2025
Recommendation: Yes
I had to email customer service to get updates on my order. The item was listed as available on the website, once i had ordered I was notified it was backordered for a number of weeks. After that the only communication i recieved about the order was when I initiated contact. Updates on order filling, tracking and delivery should be automatic and they were not.
💬 Gasspring.ca October 30, 2025:
Hi Darren,
Our sincere apologies for we generally don't encounter unforeseen shortages that happened with your order. We are looking into ways that we can have better communication with our customers should this happen again. We hope that this will not eliminate us from being of service with you again, in the future.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Winnipeg
October 4, 2025
Recommendation: Yes
I have yet to receive my unit as it is tied up at customs. If you could email me the shipping documents they may come in handy to get thr parcel released.
💬 Gasspring.ca October 24, 2025:
Hi Jim,
Our apologies but unfortunately, once the order has been shipped unless we are notified by Customs that there is an issue, we are unable. In tracking your order, it does show that it was delivered. Again, our apologies.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Kingston
October 2, 2025
Recommendation: Yes
Great
💬 Gasspring.ca October 24, 2025:
Hi David,
Thanks for allowing us to be of service to you. We hope you will shop with us again, soon.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Rossland
September 30, 2025
Recommendation: Yes
I used the door swing program and calculator - we have all the weights and sizes computed from our F360 and shop floor scale... however the gas springs @ 140N as calculated did not hold the door up so I have re-ordered in 180N. We will be able to find an application for the wrong smaller gas springs in the future but purchasing twice was a let down. That being said, the online calculator is a great tool and kept this review at 3 stars.
💬 Gasspring.ca October 24, 2025:
Hi Matt,
I am sending you an email to the address that we have on file for you in order to better assist you.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Sorrento BC
September 24, 2025
Recommendation: No
I ordered a gasspring over a month ago, initially it was in stock then it was out of stock, still waiting. ordered two end attachments about 10 days ago, have heard nothing?
💬 Gasspring.ca October 1, 2025:
Hi Murray,
I have sent you an email to the email address we have on file for both your orders.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Osoyoos BC
September 22, 2025
Recommendation: Yes
I have never worked with struts before and found Gassprings site. After researching about what I needed I filled out the configurator. I took a little time but is worth it to get the right info to ensure the right product. The pop up notes were helpful. The installation instructions with diagram was great. Overall a very god experience. Thank you
💬 Gasspring.ca September 29, 2025:
Hi,
Thanks for sharing your valuable feedback. We truly appreciate your business.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Maple Ridge
September 8, 2025
Recommendation: Yes
As a DIYer, I was looking for a solution to make my awkward crawl space hatch easier to open and close. The online design tool was incredibly helpful — it allowed me to spec out the exact materials and installation location with ease. Communication with the sales team was quick and efficient, making the whole process smooth from start to finish. Installation was straightforward. The springs and brackets were simple to install, and now the hatch opens and closes effortlessly. I’m very happy with the results and highly recommend this product to anyone looking to improve their crawl space access.
💬 Gasspring.ca September 9, 2025:
Hi,
The Online Gas Spring Web Shop is exactly as you indicate you are; a DIY. We hope that everyone has the results that you had with being able to search, configure, order, receive and install. We look forward to being of service to you again, soon.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Montréal
August 25, 2025
Recommendation: Yes
Fast service
💬 Gasspring.ca September 9, 2025:
Hi,
Sorry for the late reply. We are delighted that we were able to be of service to you. Shop again, soon.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Cranbrook BC
August 24, 2025
Recommendation: Yes
Easy to locate the unit I needed, delivered on time. Well-constructed, good-quality materials, and does exactly what it's supposed to.
💬 Gasspring.ca September 9, 2025:
Hi,
Thanks for sharing your positive feedback. We welcome you to continue to shop with us. It is our pleasure to be of service to you.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Hamilton, Ontario
August 22, 2025
Recommendation: Yes
Second time I have used the , easy to use product selector, product is shipped incredibly fast and arrived exactly as ordered
💬 Gasspring.ca September 9, 2025:
Hi,
Great to hear that you have shopped with us more than once. We hope that you continue to do so, as we look forward to being able to provide you with both product and service.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Amos
August 12, 2025
Recommendation: Yes
rapid delivery, product as described
💬 Gasspring.ca September 9, 2025:
Hi,
Thanks for allowing the Online Gas Spring Shop to be of service to you. We look forward to your next visit.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Ninette
July 26, 2025
Recommendation: Yes
It would be even better if a shipping confirmation was given.
💬 Gasspring.ca September 9, 2025:
Hi,
My apologies for the late reply. We are working with our carrier provider and IT Team to getting this issue resolved. We hope to have a solution soon.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Saint-Prosper de Dorchester
July 17, 2025
Recommendation: Yes
Perfect fit!
💬 Gasspring.ca September 9, 2025:
Hi,
My apologies for the late reply. Thanks for shopping with us. We hope that you will look to us for any gas spring needs you may have in the future.-Deborah
Online Gas Spring Web Shop Customer Servicewww.gasspring.ca
www.gasspringsshop.com
Toronto
July 2, 2025
Recommendation: Yes
Great product and easy to find right product on their web page.
Trois-Rivieres
June 25, 2025
Recommendation: Yes
It's easy to use application and find the right product for my project. Deborah is the best for support client. Thank's for all!
💬 Gasspring.ca June 30, 2025:
Hi,
What a great way to start my day by seeing your positive review, of kind words, identifying myself. Glad that I was able to be of direct assistance to you. We hope that you will make this one of many visits and purchases.-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com
ST CALIXTE
June 16, 2025
Recommendation: No
On June 9 I sent a detailed request for a seemingly damaged gas spring I had received earlier. I received an answer on June 10, which said I would be soon contacted by the technical dept. Today, we are June 16 and I got no contact whatsoever. It's way too long in my mind.
💬 Gasspring.ca June 30, 2025:
Good morning Jacques,
This most definitely isn't a good review on our behalf. I was able to locate your order along with the email, whereas, I informed you that someone would be reaching out to you in our database. I have personally designated an Application Engineer to contact you. We most definitely want to be able to turn this into a positive review.Thanks for your patience.
-Deborah
www.gasspring.ca
www.gasspringsshop.com
Kelowna
June 16, 2025
Recommendation: Yes
Website easy to navigate, order process was fine and we received the product quickly
💬 Gasspring.ca June 30, 2025:
Hi Mike,
For sharing your rewarding experience with the online Gas Spring Web-Shop. It is delightful for us to see that we were able to assist you. We hope that this will be one of many visits and purchases to the site.-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com
Toronto
June 5, 2025
Recommendation: Yes
Very helpful when I had problems!
💬 Gasspring.ca June 11, 2025:
Hi Timothy,
It is pleasing to hear that we were able to assist you. Keep in mind, that our Application Engineer Team are always available.Visit with us again, soon.
-Deborah
www.gasspring.ca
www.gasspringsshop.com
Vancouver, BC
May 30, 2025
Recommendation: Yes
The calculator worked well to get the right strut and I received the product in 6 days, at a fair price. You can't ask for any better.
💬 Gasspring.ca June 11, 2025:
Sean,
Thanks for sharing your valuable shopping experience with us. We are delighted to hear your feedback. We hope that you share your experience with others.-Deborah
www.gasspring.ca
www.gasspringsshop.com
Red Deer
May 28, 2025
Recommendation: Yes
Fast shipping and worked as needed.
💬 Gasspring.ca June 11, 2025:
Hi Jerry,
Thanks for sharing your shopping experience with us. We are delighted that you were able to make your purchase and pleased with it.We hope you visit us again, soon.
-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com
halifax
May 28, 2025
Recommendation: Yes
All good
💬 Gasspring.ca June 11, 2025:
Hi Peter,
Thanks for shopping with us!! Please continue to do so. Should you have any questions, please let us know.-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com
Rimouski
May 25, 2025
Recommendation: Yes
The gas springs arrived early and neatly packaged. Not installed yet, but preliminary testing sounds perfect.
💬 Gasspring.ca June 11, 2025:
Hi Bernard,
Thanks for sharing. We appreciate you shopping with us.-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com
Toronto
May 1, 2025
Recommendation: Yes
When the gas springs on my 20-year-old boat failed, there was no direct replacement available. Ian worked with me over a period of months to fine-tune my replacement needs, helping me despite inadequate data about the old springs Yesterday I installed my new springs and they worked like a charm. Thanks, Ian!
💬 Gasspring.ca May 7, 2025:
Thanks Timothy,
For sharing your rewarding experience with the online Gas Spring Web-Shop along with one of our Application Engineers. It is delightful for us to see that we were able to assist you both indirectly as well as directly.Visit with us again, soon.
-Deborah
Customer Service
www.gasspring.ca
www.gasspringsshop.com
+
💬 Gasspring.ca November 4, 2025: